Grievance Redressal

At Quik Loans, powered by Jay Finance Private Limited, we are committed to providing transparent, fair, and customer-friendly services. We take all customer grievances seriously and have established a structured grievance redressal mechanism to address and resolve concerns promptly.

If you have a complaint or grievance, you can reach us through any of the following channels:

• Email: grievance@quikloans.in
• Phone: +91 8448299495
• Postal Address: Jay Finance Private Limited, 49, DDA Site-1, M Block, New Rajender Nagar, Delhi – 110060

Please provide your application reference number, contact details, and a clear description of your grievance to help us assist you effectively.

We follow a tiered resolution approach:

• Level 1: Your grievance will be acknowledged within 48 hours of receipt.
• Level 2: We aim to resolve most grievances within 7 working days.
• Level 3: Complex cases requiring further investigation will be resolved within 30 days, with regular updates provided.

If your grievance is not resolved to your satisfaction, you may escalate it as follows:

• Level 1 – Grievance Redressal Officer: Mr. Jatin Nanda, Jay Finance Private Limited, 49, DDA Site-1, M Block, New Rajender Nagar, Delhi – 110060.
• Email: grievance@quikloans.in with subject line "Grievance Escalation".
• Level 2 – Reserve Bank of India: If your grievance is not resolved within 30 days, you may approach the Officer-in-Charge, Department of Non-Banking Supervision (DNBS), Reserve Bank of India, New Delhi Regional Office (RBI Certificate of Registration No. N-14.03397).

To help us resolve your grievance quickly, please include: your full name, contact details, application or loan reference number, date of the issue, a detailed description of the concern, and any supporting documents or correspondence.

We ensure that all grievances are handled fairly, objectively, and without bias. Customers will not be penalized for raising genuine concerns. We are committed to continuous improvement and use grievance feedback to enhance our services.

For any grievance-related queries, please contact our Grievance Redressal Officer, Mr. Jatin Nanda, at grievance@quikloans.in or 8448299495, Monday to Saturday, 10:00 AM to 6:00 PM.